Professional profile
I am an experienced and dedicated practitioner in the fields of Quality Assurance, Delivery Assurance and Operational Excellence, with over 25 years of relevant experience in the IT industry. I am comfortable with all disciplines of the software delivery and software testing processes, in technical specialism, team leading and client engagement roles. Working as custodian and gatekeeper of quality best practices, I have had the opportunity to develop and implement testing strategies, methodologies and processes to serve the full range of clients, projects and technologies in the market today and help ensure every project delivery is of the highest quality. My primary focus is to establish a robust and mature quality-focussed process across the organisation, whilst looking to implement ideas and technologies such as automation, DevOps and testing tools to enhance the organisation’s capabilities and offerings. My previous roles have exposed me to several industry verticals and I've had great opportunities to present strategies, health checks and test results at both C-suite and technical levels.
Relevant work experience
Technology delivery and QA leader with 25+ years' experience across UK and UAE, spanning public and private sectors (utilities, government, financial services, sovereign wealth, e-commerce/CRM). Currently Product Quality Assurance Manager at ADDC/TAQA Distribution (Abu Dhabi, since 2021), acting as quality gatekeeper and business acceptance lead for major digital programs including customer innovation platforms, infrastructure upgrades, and cloud migrations (MS Azure, G42), with delivery lead responsibility for two cloud migration programs. Previously Delivery & Test Manager at Sixsentix UAE, serving as primary client contact for an Abu Dhabi Sovereign Wealth Fund engagement, managing day-to-day delivery, HR, and operations. As Head of Quality Engineering at Publicis Sapient MENA (2017–2020), built and scaled QA/QE/Content Hub practices from 8 to 30 staff in 24 months, delivering 60+ projects across e-commerce (B2B/B2C), mobile, cloud adoption, Big Data, and Dynamics CRM, and led QA strategy for a new digital trade banking platform. Earlier UK career (2000–2017) as Managing Director/Principal Consultant (Amtis Consulting) and Senior Consultant (StarBase, Capgemini) delivering non-functional testing (performance, security) for high-profile government and enterprise clients — Home Office, EDF Energy Smart Metering (SAP), and Ministry of Justice Legal Aid (Oracle EBS billing system processing £2bn+ annually). Core strengths: stakeholder and vendor management, quality governance frameworks, Agile/Scaled Agile delivery, performance and security testing (LoadRunner, NeoLoad, JMeter, Acunetix, OWASP ZAP), cutover/hyper-care support, and team scaling/mentoring across globally dispersed teams. Certifications: PMP, SAFe, CISA, ISTQB, Six Sigma Green Belt, ISO 9001/42001 Lead
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