Biswajit Majumder

Assistant IT Project Manager | Tata Consultancy Services, Greater Delhi Area, India Dec 2023 – Jul 2025  Led a 15+ member cross-functional team to deliver two major HRMS enhancements on time and within budget, cutting operating costs by ₹75 lakh annually.  Drove ITIL-based incident management improvements, cutting incident volume by 10% and lifting resolution efficiency by 15%, saving ₹50+ lakh annually  Directed end-to-end IT delivery across cross-functional teams, aligning outcomes with business priorities and service commitments.  Maintained RAID logs and produced governance reports, supporting proactive risk management and decision-making.  Supported planning, tracking, and governance activities across multiple workstreams, improving project visibility and delivery control IT Business Analyst | Tata Consultancy Services, Greater Delhi Area, India Jun 2023 – Dec 2023  Partnered with stakeholders to define objectives, clarify requirements, and manage delivery expectations.  Gathered requirements and designed solutions that resolved business problems and improved HRMS process efficiency.  Facilitated stakeholder workshops to translate business needs into BRDs and user stories for delivery teams.  Wrote requirements documentation and supported QA testing, enabling defect-free go-lives. IT PMO-Project Support | Tata Consultancy Services, Greater Delhi Area, India Jan 2019 – Jun 2023  Managed governance activities across three portfolios comprising 30+ projects and AUD $1.17bn budget, improving visibility of milestones, dependencies, and resource allocation  Identified inconsistent financial planning practices and delivered PMO training on budgeting and baselining, improving PPM adoption and reducing administration effort by 10–12%  Developed automated budge