IT Contractors UK Profile
Craig Sinclair
Senior Delivery Manager
Verified email
Founding Contractor · 2026
Contractor snapshot
Primary specialism
Project & Programme Management
Location / working location
Edinburgh
Current availability
Available within 2 weeks
Confirmed 10 Aug 2026
Profile status
Active contractor profile
Professional profile
ITIL-certified Senior Transformation Lead & Service Delivery Manager with 15+ years of experience directing complex software, platform, and organizational change initiatives within global IT consultancies. Proven track record establishing robust strategic governance, turning around underperforming delivery streams, and leading large-scale multi-agency/partner frameworks. Expert at aligning C-suite executive priorities with operational execution, embedding quality improvement standards, and leading cross-functional teams to deliver predictable, high-value outcomes across major enterprise accounts including Virgin Media O2, BT Group (including Plusnet), Colt Technology Services, and du Telecom.
Core skills
Strategic Planning & Commissioning: End-to-end transformatio
multi-year roadmaps
resource alignment
and executive steering.
Multi-Agency & Partner Governance: Managing complex stakehol
multi-supplier frameworks (65+ partner organizations)
and cross-sector alignment.
Transformation & Service Recovery: Engagement stabilization
operational workflow redesign
continuous quality improvement (QI)
and risk mitigation.
Service Governance (ITIL): Incident
Problem
Change
and Performance Management frameworks
What I’m looking for next
Target roles: Delivery management roles · programme manger · AI review work
Whether leading distributed cross-functional teams, managing senior client stakeholders, or establishing robust operational cadences, my focus is always on unblocking delivery pipelines and maintaining long-term account trust.
Contract preferences
Working preferenceRemote · Hybrid · On-site
Will workEdinburgh with global travel if required
IR35 preferenceOutside IR35 · Inside IR35
SeniorityFlexible / depends on role
Contract lengthAny contract length
IT experience20 years
Available from21 Aug 2026
Relevant work experience
• Complex Engagement Recovery & Stabilization (Colt Technology Services): Re-engineered transformation workflows on a stalled platform initiative, establishing operational governance and performance cadences that stabilized the engagement and expanded the relationship into a multi-year service partnership running 6+ years. • Multi-Agency Integration Governance Framework (du Telecom): Designed and launched a comprehensive 3rd-party integration framework from scratch covering 65 partner organizations, standardizing service expectations, performance metrics, and reporting interfaces. • Large-Scale Team & Service Leadership (Virgin Media O2): Matrix-managed a 60-person delivery unit to restructure underperforming service streams and embed ITIL-aligned governance standards. • Strategic Operations & Platform Delivery (BT Group / Plusnet): Directed full-lifecycle transformation projects and operational support streams across BT Group and Plusnet enterprise initiatives.
Experience & credentials
Certifications, sector experience and security clearance are self-declared unless specifically marked as independently verified by IT Contractors UK.
Certifications
BSc Computer Science (Hons) · ITIL
Professional links
Contact details are controlled by the contractor and are not displayed automatically. Profile information is self-declared unless explicitly marked as verified.