IT Contractors UK Profile
DAVID KING
Senior IT Managed Service Ops Manager / Director
Verified email
Founding Contractor · 2026
Contractor snapshot
Primary specialism
Service Management & IT Support
Location / working location
Whitchurch
Current availability
Available now
Confirmed 11 Aug 2026
Profile status
Active contractor profile
Professional profile
I am a senior delivery leader with extensive experience leading complex services, programmes and business-critical change across highly regulated and commercially demanding environments. I bring a breadth of experience spanning delivery, operations, technology, finance, commercial management and senior stakeholder relationships, enabling me to understand issues from both an organisational and customer perspective and turn strategic intent into measurable outcomes. A core strength is my ability to connect delivery performance with financial and commercial reality. I have operated in environments where revenue, cost, margin, contractual obligations, risk and customer outcomes are closely interconnected. I am confident interrogating financial and performance information, identifying where value is being lost and making informed decisions about priorities, investment and intervention. I understand that strong delivery is not simply about completing activity; it must deliver sustainable value, protect commercial interests and support wider organisational objectives. I have led complex performance and recovery activity across large portfolios.
Core skills
Senior Technology & Operational Leadership
* Technology & Operations Leadership
* Strategic & Operational Delivery
* Digital Transformation & Change
* Service Improvement & Operational Resilience
* Technology Operations & Infrastructure
* IT Service Management / Managed Services
* End-User Services
* Programme & Portfolio Management
* Leading Multidisciplinary Teams — up to 400
* Global Delivery — 60+ Countries
Governance
Risk & Assurance
* Governance & Assurance
* Risk Management & Control
What I’m looking for next
Target roles: Head of IT Operations
IT program, Service, OPs Mgt
Contract preferences
Working preferenceRemote · Hybrid · On-site
IR35 preferenceOutside IR35 · Inside IR35
SeniorityMid-level
Contract lengthAny contract length
IT experience30 years
Relevant work experience
CAREER HIGHLIGHTS • Led technology and operational teams of up to 400 professionals. • Delivered technology services and transformation programmes across more than 60 countries. • Improved performance within underperforming service portfolios through governance, accountability and structured recovery planning. • Led operational resilience, business continuity and disaster recovery activities supporting critical business services. • Developed governance frameworks that improved operational control, risk management and service quality. • Managed complex stakeholder environments involving executive leadership, suppliers and operational teams. • Chaired governance forums, service reviews and performance improvement programmes. • Delivered successful organisational change across large and complex environments. PROFESSIONAL EXPERIENCE Global Technology Operations Leadership Kyndryl Provided leadership across large-scale technology and managed service environments, supporting operational improvement, governance and performance management activities. Key Responsibilities and Achievements • Improved operational performance through structured governance and accountability frameworks. • Strengthened risk management, reporting and service oversight. • Supported service recovery and performance improvement initiatives. • Worked with senior stakeholders to improve outcomes and delivery performance. • Promoted continuous improvement and operational excellence. Technology Service Delivery Leadership Kyndryl Led service delivery and operational performance within a complex financial services environment. Key Responsibilities and Achievements • Managed service delivery and stakeholder relationships. • Improved governance and operational transparency. • Directed service improvement
Experience & credentials
Certifications, sector experience and security clearance are self-declared unless specifically marked as independently verified by IT Contractors UK.
Sector experience
Financial service · petro-chemical · utilities · pharmaceutical
Certifications
IBM Management Certified.
Contact details are controlled by the contractor and are not displayed automatically. Profile information is self-declared unless explicitly marked as verified.