Neeta Hindocha

• Delivered Business Change and Transformation projects, including WIFI, LAN/WAN, Contact Centre Technology, etc for the public Sector. • Delivered transition of a multi-channel contact centre spanning telephony, email and web messaging, alongside Workforce Management (WFM) and associated data migration. • Collaborating with Business and Suppliers on a daily basis to ensure successful service delivery. • Taking Responsibility and planning complex deployment and cutover activities, producing sequencing plans and managing execution during live implementation, along with communications to business and the wider community. • Producing, planning and execution of Early Life Support and transition into BAU. • Managing programme governance including RAID, reporting and assurance documentation. • Leading on user training materials and coordinated Train-the-Trainer delivery. Delivery of class-room based training and supporting Business on training matters. • Managing Acceptance into Service (AiS) and transition to BAU. Knowledge Transfer of new solutions to BAU team, for continuity support. • Managing of Service Desks and processes, following ITIL best practice. Managing Service Design processes for BAU team. • Producing Project plans, cutover plans and Roadmaps for Stakeholders. • Established Project Support office, producing Roadmaps, implementing governance processes and boards. Implementing RAID and change processes.