Pranathi Burri

Led resolution of P1/P2 incidents, minimising downtime and maintaining SLA compliance across enterprise client environments. • Collaborated with development, QA, and infrastructure teams to identify root causes and drive continuous improvement initiatives. • Managed high-priority client accounts, delivering tailored technical solutions and ensuring seamless service during peak periods (Christmas, Easter). • Supported Rover fulfilment workflows, resolving issues related to order routing, picking/packing failures, inventory mismatches, and delayed task assignments. • Provided operational support for DoorDash order flows, addressing failed order pushes, routing errors, and delivery partner sync issues. • Performed Broadsign digital signage monitoring, ensuring store screens displayed correct promotional content and pricing updates. • Used SCCM for Broadsign player health checks, software deployments, and patch updates to keep screens online and up-to-date. • Coordinated with Bluedot and Microlise vendor teams to resolve location-based service issues, telematics sync failures, and integration defects. • Planned and executed maintenance procedures, software upgrades, and patch deployments with zero unplanned outages. • Proactively monitored production systems using Splunk and Control-M, identifying and preventing potential P1 scenarios before customer impact. • Improved operational stability through trend analysis, performance monitoring, and early-warning detection of system anomalies. • Monitored backend workflows, APIs, and data pipelines using Splunk, AppDynamics, Control-M, Sentry.io, and Azure dashboards. • Investigated PLP/PDP issues including incorrect product data, pricing mismatches, caching, API failures impacting product visibility & customer experience