Contractor snapshot
Primary specialism
Service Management & IT Support
Location / working location
ipswich
Current availability
Available now
Confirmed 19 Aug 2026
Profile status
Active contractor profile
Professional profile
Dedicated Customer Engineer and IT Field Support Professional with hands-on experience delivering technical support, troubleshooting, installation, maintenance, and customer service across ATM, EPOS, retail, ERP, and enterprise IT environments. Experienced in IT Support, Active Directory, Microsoft 365, Windows Server, TCP/IP, DNS, DHCP, ERP systems and support, hardware diagnostics, chip-level troubleshooting, software deployment, system upgrades, preventative maintenance, data centre support, asset management, inventory control, documentation, reporting, compliance, and SLA-driven incident resolution. Experienced in supporting ERP and business systems, software deployments, application rollouts, system updates, end-user training, user adoption, and hands-on technical guidance to store colleagues and managers at NCR Voyix, including demonstrating new functionality, explaining system changes, answering technical questions, and supporting successful technology implementation. Skilled in hardware replacement, installation, configuration, network troubleshooting, software troubleshooting, ERP/user support, customer support, customer relationship management, and collaboration with
Core skills
Technical & IT Skills
IT Support
Field Service Engineering
Customer Engineering
ATM Systems
EPOS/POS
Systems
Hardware Troubleshooting
Computer Hardware
Hardware Replacement
Chip-
Level Repair
BIOS
Electronics
Networking
What I’m looking for next
Target roles: IT Field Engineer · IT Support · ATM/EPOS · AD/M365 · Windows Server · Networking · Hardware/Chip-Level · Data Centre
I’m looking for a long-term IT role where I can use my experience in field engineering, IT support, EPOS/POS, business systems, networking and troubleshooting, while continuing to develop in system implementation, Microsoft technologies, automation and end-user training. I’m looking for a role where I can take ownership, keep learning and make a positive contribution to the organisation.
Contract preferences
Working preferenceRemote · Hybrid · On-site
Will workIpswich
IR35 preferenceOutside IR35 · Inside IR35
Expected rate
£220–£600/day
SenioritySenior
Contract lengthAny contract length
IT experience15 years
Contracting experience2 years
Available from19 Aug 2026
Relevant work experience
NCR Voyix – IT Field Customer Engineer EPOS, Self-Checkout, ATM, servers, hardware/software troubleshooting, networking, system updates, installations, maintenance, SLA, customer support. Gentium Tech International – IT Hardware & Network Technical Support Hardware troubleshooting, network infrastructure, server racking, data centre support, maintenance and emergency technical support. IT Support Technician / IT Field Engineer On-site support, installations, configuration, hardware/software replacement, networking, maintenance, software updates and client support. IBM – Information Technology Project Coordinator IT system migration, network transition, technician support, installation, troubleshooting and technical training.
Experience & credentials
Certifications, sector experience and security clearance are self-declared unless specifically marked as independently verified by IT Contractors UK.
Sector experienceFreelancer
CertificationsLicence & Certifications LinkedIn · Issued Sep 2025 — Windows 10: Administration LinkedIn · Issued Sep 2025 — Windows 10: Supporting Users Essential Training LinkedIn · Issued Sep 2025 — Microsoft Entra ID Fundamentals LinkedIn · Issued Mar 2025 — Computer Components and Peripherals for IT Technicians LinkedIn · Issued Sep 2025 — Learning PC Maintenance and Performance LinkedIn · Issued Jul 2025 — Preventing Harassment in the Workplace LinkedIn · Issued Mar 2025 — Practical GitHub Code Search LinkedIn · Issued Feb 2025 — Troubleshooting Common PC Issues for Users LinkedIn · Issued Jan 2025 — Putting ITIL Into Practice: Applying ITIL 4 Foundation Concepts LinkedIn · Issued Dec 2024 — Cybersecurity Awareness: Social Engineering LinkedIn · Issued Dec 2024 — GDPR Compliance: Essential Training LinkedIn
Contact details are controlled by the contractor and are not displayed automatically.
Profile information is self-declared unless explicitly marked as verified.
