IT Contractors UK Profile
Victor Atai
IT Infrastructure / Application Support Engineer
Verified email
Founding Contractor · 2026
Contractor snapshot
Primary specialism
Service Management & IT Support
Location / working location
Stevenage
Current availability
Available now
Confirmed 14 Aug 2026
Profile status
Active contractor profile
Professional profile
I’m an experienced IT Support and Application Engineer with over 15 years of hands-on experience across service desk operations, technical product support, and infrastructure environments. In my recent role at Capgemini, I managed large-scale remote application deployments across Europe, working closely with development teams and third-party providers to troubleshoot complex issues, optimise processes, and ensure smooth service delivery. Before that, I have worked in multiple Level 2/3 support roles, I acted as an escalation point, mentoring team members, improving support workflows, and managing incident and request lifecycles within ITIL-driven environments. I’ve worked extensively with Windows Server environments, networking technologies, SCCM, Azure, and Cisco solutions, and I’ve consistently contributed to service improvements through documentation, knowledge sharing, and proactive problem-solving. My background supporting critical systems for healthcare, engineering, and enterprise users has strengthened my customer-centric approach and my ability to manage urgent, technically challenging issues.
Core skills
Windows Server 2016
Windows Server 2012 R2. Windows Server 2008
Windows 11
Windows 10
SCCM
MS Autopilot
Windows Imaging
Active Directory
Azure
Group Policy
WSUS
Microsoft 365 Admin Center
Office 365
Exchange 2010
Microsoft Intune
What I’m looking for next
Target roles: IT Support Engineer · Service Desk Engineer · Application Support Analyst · Desktop Support Engineer · 2nd Line Support Engineer
Contract preferences
Working preferenceRemote · Hybrid · On-site
Will workStevenage, Hatfield, Welwyn, Cambridge, London
IR35 preferenceOutside IR35 · Inside IR35
Active clearanceBPSS
Contract lengthAny contract length
IT experience15 years
Available from17 Aug 2026
Relevant work experience
IT Support Engineer with over 15 years’ experience supporting enterprise windows environments. Supported enterprise endpoint and deployment operations across multiple environments, including enterprise AD support and large-scale security remediation deploying changes across 900+ assets. Experienced in 2nd/3rd line IT support with incident/request ownership using ServiceNow and other ITSM ticketing tools. Recent experience includes large-scale application deployment for McDonald’s across Europe and managing deployments, troubleshooting windows server 2016 environments working with tools like SCCM and PowerShell
Experience & credentials
Certifications, sector experience and security clearance are self-declared unless specifically marked as independently verified by IT Contractors UK.
Sector experience
Engineering · Healthcare · Retail · MSP
Professional links
Contact details are controlled by the contractor and are not displayed automatically. Profile information is self-declared unless explicitly marked as verified.