Mandeep Singh

Senior Business Analyst - Techno Functional KEY HIGHLIGHTS • Digital Transformation & Measurable Impact: Led end-to-end transformation of NatWest’s multi-brand mortgage origination and servicing journeys, delivering a 38% increase in AIP-to-Offer conversion and ~50% reduction in processing time through funnel optimization, automation and journey redesign • Customer Journey Optimization: Redesigned complex customer journeys using AS-IS / TO-BE analysis and UX collaboration, improving usability, reducing friction and increasing straight-through processing in regulated digital environments. • Data-Driven Delivery & Benefit Realization: Delivered quantifiable improvements in funnel performance, operational efficiency, and manual reduction, supported by development of performance dashboards and analysis across customer, risk, and regulatory metrics. • Senior Stakeholder & Delivery Leadership: Influenced and aligned senior to deliver large-scale transformation initiatives, ensuring clear decision-making and successful outcomes across complex programmes. • End-to-End Requirements Leadership: Owned the full requirements lifecycle from discovery through to delivery, translating complex business needs into clear, actionable artefacts including user stories, process models (Process Map, Customer Journey Map), Business Requirements (BRDs), Functional/Non-Functional Specifications and data flows. • Agile Delivery at Scale (SAFe / Scrum): Delivered value across large-scale Agile programmes, acting as proxy Product Owner and key contributor in PI Planning, backlog prioritization and cross-team delivery alignment. • Delivery Frameworks: Demonstrated expertise in both Waterfall and Agile SDLC methodologies to ensure successful project delivery, consistently meeting targets for timeli