Contractor snapshot
Primary specialism
Service Management & IT Support
Location / working location
Buckingham
Current availability
Available within 2 weeks
Confirmed 24 Aug 2026
Profile status
Active contractor profile
Professional profile
Transformation-focused professional with extensive expertise in leading complex service transitions, strengthening IT service operations, and delivering strategic infrastructure and business transformation programmes across enterprise and government environments. Known for designing ITIL-led service operating models, strengthening core service management processes, and embedding governance, performance standards, and continual improvement. Repeated success in directing supplier transitions, moving operational technology and enterprise services into business-as-usual, and delivering infrastructure, cloud, network, and security programmes across global environments. Recognised for leading cross-functional teams, managing strategic suppliers and senior stakeholders, and delivering technology transformation initiatives that improve operational resilience, service performance, and customer experience.
Core skills
Service Delivery Management
IT Service Management
Service Transition Leadership
Change Management Delivery
ITIL Process Implementation
Stakeholder Relationship Management
Cross-Functional Leadership
Operational Service Improvement
Supplier Performance Management
Infrastructure Project Delivery
Business Process Transformation
Service Governance Frameworks
What I’m looking for next
Target roles: Service Transition · Service Design · Service Delivery · Delivery Manager · Project Manager
Contract preferences
Working preferenceHybrid
Will workBuckingham
IR35 preferenceOutside IR35
Active clearanceBPSS
SenioritySenior
Contract length3–6 months · 6–12 months
IT experience27 years
Contracting experience10 years
Relevant work experience
Delivered multiple global collaboration and AI transformation projects, aligning strategic initiatives with business objectives and establishing clear delivery roadmaps across multiple countries. Led the transition of critical Operational Technology (OT) services and a multi-million-pound programme, reducing service disruptions by 40%, improving fix times by 60%, and delivering on time and within budget. Stabilised IT services following a major supplier transition by implementing service improvements, introducing SLAs and KPIs, and embedding agile practices to enhance service performance and user experience. Led the end-to-end service delivery of a private cloud-based data analytics platform for a key UK Government customer during the COVID-19 pandemic, ensuring a deployment while improving service delivery efficiency and customer satisfaction. Directed the transition to a new Service Desk and third-party supplier by implementing ITIL-aligned processes, integrating ITSM tools, and partnering with Agile/Scrum teams using AWS and Azure DevOps to deliver a seamless service transition.
Experience & credentials
Certifications, sector experience and security clearance are self-declared unless specifically marked as independently verified by IT Contractors UK.
Sector experienceTravel · Public Sector · Automotive · Energy
CertificationsBachelor of Science (BSc Hons) · Business and Information Technology Staffordshire University · ITIL Foundation (v5) · ITIL Practitioner Certificate (Blue Badge · v2) · ITIL Service Management Foundation Certificate (v3) · International Scrum Manager
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Profile information is self-declared unless explicitly marked as verified.
