Verified emailContractor PROOpen to contract rolesFounding Contractor · 2026
Professional snapshot
Primary specialismService Management & IT Support
Location / working locationBuckingham
Current availabilityAvailable now
Confirmed 6 Nov 2026
Profile status
Active contractor profile
Professional profile
Skilled IT Service Manager and Transformation Lead with a proven track record of driving continuous improvement through efficient processes, effective governance, supplier management and value-focused service delivery. An expert in standardisation and bringing together cross functional teams in pursuit of exceptional service performance and customer experience (CX). Currently seeking a new challenge and the opportunity to bring exceptional technical capabilities and warm, effective communication skills to a new team.
Core skills
Service Delivery ManagementIT Service ManagementService Transition LeadershipChange Management DeliveryITIL Process ImplementationStakeholder Relationship ManagementCross-Functional LeadershipOperational Service ImprovementSupplier Performance ManagementInfrastructure Project DeliveryBusiness Process TransformationService Governance FrameworksITIL V3V4 & V5
What I’m looking for next
Target roles: Service Transition · Service Design · Service Delivery · Delivery Manager · Project Manager
I wish to enter a role that uses my extensive Service Management and transition experience
Contract preferences
Open to opportunitiesContract roles
Working preferenceHybrid
Will workUk
IR35 preferenceOutside IR35 · Inside IR35
SenioritySenior
Contract lengthAny contract length
IT experience27 years
Contracting experience10 years
Available from16 Sep 2026
Relevant work experience
Delivered multiple global collaboration and AI transformation projects, aligning strategic initiatives with business objectives and establishing clear delivery roadmaps across multiple countries. Led the transition of critical Operational Technology (OT) services and a multi-million-pound programme, reducing service disruptions by 40%, improving fix times by 60%, and delivering on time and within budget. Stabilised IT services following a major supplier transition by implementing service improvements, introducing SLAs and KPIs, and embedding agile practices to enhance service performance and user experience. Led the end-to-end service delivery of a private cloud-based data analytics platform for a key UK Government customer during the COVID-19 pandemic, ensuring a deployment while improving service delivery efficiency and customer satisfaction. Directed the transition to a new Service Desk and third-party supplier by implementing ITIL-aligned processes, integrating ITSM tools, and partnering with Agile/Scrum teams using AWS and Azure DevOps to deliver a seamless service transition.
Experience & credentials
Certifications, sector experience and security clearance are self-declared unless specifically marked as independently verified by IT Contractors UK.
Sector experience
Travel · Public Sector · Automotive · Energy
Certifications
Bachelor of Science (BSc Hons) · Business and Information Technology Staffordshire University · ITIL Foundation (v5) · ITIL Practitioner Certificate (Blue Badge · v2) · ITIL Service Management Foundation Certificate (v3) · International Scrum Manager
Contact details are controlled by the contractor and are not displayed automatically.
Profile information is self-declared unless explicitly marked as verified.
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