Conversational Designer
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Contract Details
Job Description
We’re looking for an experienced Conversational Designer to join a large organisation and help shape customer-service conversations across the voice channel.
The role will focus on designing end-to-end journeys across AI, voice/IVR, human agents and escalation, with a strong focus on creating…
…and escalation journeys
The key is someone who can demonstrate how they’ve gone from customer insight → conversational design → AI/voice solution → testing & optimisation.
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