Gary Scott

I have over 15 years of experience working in IT support, mainly across 2nd line, desktop/EUC and systems support roles. I've worked in everything from large corporate environments to smaller teams where I've been the main person responsible for day-to-day IT. Most recently, I was the sole on-site Systems Support Engineer for a busy creative studio supporting more than 150 users. The role was very hands-on and covered Windows desktops, hardware, applications, user access, networking, VPN and endpoint security, as well as specialist software including Adobe Creative Cloud, Autodesk, Houdini and Nuke. Alongside the everyday support work, I led a Windows 10 to 11 migration across more than 300 systems, rolled out a new VPN and Bitdefender endpoint security, and built a Zabbix monitoring solution for the render farm. Before that, I was Desktop Support Manager at Scan Computers, managing a team of four engineers supporting more than 400 staff in a 24/7 environment. I still remained hands-on technically while also mentoring the team and dealing with escalated issues. During the pandemic I helped move around 300 employees to remote working, coordinating the hardware, software and support needed to make that happen. I was also involved in achieving Cyber Essentials certification. Earlier in my career I worked in customer-facing technical support and installation roles, including UK-wide hardware and software installations, SQL database deployments, 2nd line support, testing, user training and technical documentation. I've also supported large corporate environments using Active Directory, remote support tools and ticketing systems. My background is strongest in hands-on 2nd Line, Desktop/EUC and Systems Support, particularly roles where I can take ownership of problems, wor